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Reset the password of your Dashboard (client area)

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You require to know your username - which may not be your email address - to reset the password of your Dashboard.

If you don't remember your username, you can request to receive an email with your username on the following webpage:

You can reset the password of your dashboard on the following webpage using your username:

What can I do if I'm not receiving any email?

Depending on your email provider or spam rules, you may receive our emails in your spam inbox.

If your email provider is Microsoft (e.g. or Office 365), depending on your spam rules, you may require to add our domain ( to your Safe Senders and Recipients list to receive our emails:

Can you reset my password manually or through live chat?

If you are unable to recover your password through your email account, we can reset your password manually after confirming your identity through the phone number associated with your account.

If you are still having trouble resetting your password, please contact us.

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